This Privacy Policy explains how Jug Supplies ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or use our services through the Jug Supplies website (the "Site") hosted on Squarespace and Shopify platforms.

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page, and the "Last updated" date will be revised. Please review this page regularly for any changes.

Information We Collect

The types of personal information we collect depend on your interaction with our Site:

Direct Information:

• Contact Details: Name, address, phone number, and email.

• Order Details: Billing/shipping address, payment confirmation, and contact information.

• Account Information: Username, password, and security questions.

• Customer Support: Information you provide during communications.

Automatically Collected Information:

• Usage Data: Device type, browser, IP address, and site interactions.

• Cookies: Information collected through cookies and similar technologies to enhance functionality and analyze usage. For details about Shopify cookies, visit their Cookie Policy.

Third-Party Information:

• Data from service providers supporting our Site (e.g., Shopify for order processing and payment handling).

• Analytics from marketing platforms and social media integrations.

How We Use Your Information

We use collected information to:

• Process orders and provide services.

• Manage your account and enhance your experience.

• Communicate regarding transactions, updates, or inquiries.

• Conduct marketing activities, including personalized promotions.

• Detect and prevent fraud or security threats.

• Improve and optimize our Site’s performance and functionality.

Sharing of Information

We may share your personal information with:

• Service Providers: For payment processing, shipping, IT support, and analytics.

• Business Partners: For advertising and marketing purposes.

• Legal Obligations: If required to comply with applicable laws or to protect our rights and interests.

Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Review the personal information we hold about you.

• Correction: Request updates to inaccurate or incomplete information.

• Deletion: Request the removal of your data.

• Opt-out: Manage communication preferences and withdraw consent for marketing messages.

We will not discriminate against you for exercising these rights. Verification may be required to process your requests.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze traffic, and tailor advertisements. You can manage or disable cookies in your browser settings. However, blocking cookies may impact Site functionality.

Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

Data Retention and Security

We implement security measures to protect your information but cannot guarantee complete protection. Data retention varies based on legal obligations, business needs, or account activity.

International Transfers

If you access our Site from outside your country, your data may be transferred to, stored, and processed in other countries, including those with different data protection standards.